It is worth being clear, ilearn is not the IT support service (ITSS) and as such do not possess the authority to reset a Google or College Network password. We can, like all members of staff, set up a ticket through the FRESH service (https://servicedesk.luminate.ac.uk/support/catalog/items/46) [Staff only link] on your behalf to have your password(s) reset. This method only works for a learner's password(s), not staff. Alternatively please call ITSS on 0113 3861999 and they will reset your password for you.